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IT Operations & Support
Hire a Service Desk Lead.
Service desk leads run the support function end to end — queue management, SLA discipline, escalation paths, and the coaching that turns a ticket queue into a team. The hire matters disproportionately because support quality is most of how employees experience IT. We screen for operational instinct (what they measure, what they changed) and for calm authority in escalations. ITIL familiarity helps; a track record of improving resolution times helps more.
Typical market range (India)₹8–₹14 LPA
Bands move with the market. Submit the role and we’ll send a current read for your location, stack, and seniority — no commitment attached.
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One business day to an initial market read. No retainer, no commitment.